1. Please ensure all information is correct when providing your shipping information during checkout. We may be required to contact you if there is any incorrect and/or missing information, which may cause delays in shipping your order. Delays may also occur due to pending payment verification and weather conditions.

2. Once your order has shipped, we will send your tracking confirmation number. If you do not receive tracking confirmation number after you completed your payment, please contact us at "sheraitems@gmail.com" for more information.

3. Delivery is done through courier service across the country. Within Dhaka City, there is a delivery charge of 100 Taka. Outside the Dhaka city delivery charges of 150 Taka. Delivery charge must be paid in advance via BKash.