INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

You can order a product by two ways on Sheraitems.

Firstly, if you have an account on Sheraitems then you can order by “Add to Cart” option.

In case if you do not have an account then you can order by “সরাসরি অর্ডার করুন” option. Our customer care will call you to confirm your order.

Not necessary. But having Sheraitems account will give you smooth and convenient experience on Sheraitems website. You can use your facebook to make an account on Sheraitems. If you do not want to create account on Sheraitems then you can order by “সরাসরি অর্ডার করুন” option. Our customer care will call you to confirm your order.

Sorry, prices on Sheraitems are not negotiable.

We generally accept three payment method:

  1. Cash on Delivery (Prior payment of Delivery Charge)
  2. Bkash

 

To track your order please visit our website and go to the “Track Order” option. Then enter your Order Id and Billing E-mail and click on the “Track” button. You will get the latest update about your order.

We are extremely sorry for order is delayed. Please contact our help line number/ e-mail/ live chat on messenger (9am-11pm every day, except public holidays).

Please make your Debit/Credit Card is active for online transaction and also make sure that you have enough funds/limits to complete the whole transaction.

Sorry, we do not offer installment payments.

Please do not accept the product and feel free to inform us on our help line number/ e-mail/ live chat on messenger (9am-11pm every day, except public holidays).

Please inform us as soon as possible on our help line number/ e-mail/ live chat on messenger (9am-11pm every day, except public holidays).

Please inform us as soon as possible on our help line number/ e-mail/ live chat on messenger (9am-11pm every day, except public holidays).

In case of product is defective/damaged/incorrect/incomplete at the time of delivery please contact us. Sheraitems.com will replace/refund it by following terms and conditions by our organization. Following conditions should be maintained for replacing/refund from us:

The product must be unused, unworn, unwashed and without any changes/flaws.

The product must include all the documents such as tags, user manuals, warranty cards, freebies or accessories.

The product must be returned in the original and undamaged manufacturer packaging.

INFORMATION ABOUT US

CONTACT US FOR ANY QUESTIONS